Terms & Conditions

Last updated: 2026

These Terms & Conditions apply to the use of the Roberts & Co website and to the purchase of goods from us through the website.

Please read these Terms carefully before placing an order. By using this website or placing an order, you agree to these Terms. If you do not agree to them, please do not use the website or place an order.

1. About Us

Roberts & Co is the seller of the goods offered on this website.

Business name: Roberts & Co
Website: roberts-and-co.com
Email: info@roberts-and-co.com
Registered address or trading address: PO Box 458, Beckenham, Kent, BR3 9FN

2. These Terms

These Terms govern your use of this website and any contract between you and Roberts & Co for the sale of goods through the website.

Nothing in these Terms affects your statutory rights as a consumer.

3. Eligibility and Use of the Website

You may use this website only for lawful purposes. You agree not to misuse the website, attempt to interfere with its operation, or use it in any way that is fraudulent, unlawful or harmful.

By placing an order, you confirm that the information you provide is accurate and complete.

4. Product Information

We take care to ensure that product descriptions, images, dimensions, materials and prices are presented as accurately as possible. However, slight variations may occur, including differences in colour, scale, finish and appearance caused by photography, screen settings, lighting or the handmade or natural character of certain materials.

Where weights, dimensions or measurements are given, these are approximate unless expressly stated otherwise.

If a product is described as being made from a precious metal, it will be supplied in accordance with applicable UK law, including the UK Hallmarking Act where relevant.

5. Orders and Contract Formation

All orders are subject to acceptance and availability.

After you place an order, you will usually receive an acknowledgement email confirming receipt of your order. This does not mean your order has been accepted.

A contract is formed only when we accept your order and dispatch the goods, or otherwise clearly confirm acceptance.

We reserve the right not to accept or to cancel an order before dispatch where this is reasonably necessary, including where:

• the item is unavailable;
• there is an obvious error in the description or price;
• we are unable to obtain payment authorisation;
• we reasonably suspect fraud or unlawful activity;
• there has been a technical or administrative error affecting the order.

If we cancel an order after payment has been taken, we will refund any sums paid for that order without undue delay.

6. Prices and Payment

All prices shown on the website are in pounds sterling (£).

Prices are shown inclusive of VAT where applicable, unless clearly stated otherwise.

Delivery charges, where applicable, will be shown at checkout before you complete your order.

We may change prices at any time, but price changes will not affect orders already accepted.

Payment must be made using one of the payment methods made available on the website at checkout.

7. Delivery

We will aim to dispatch and deliver goods within the timeframes stated on the website or at checkout, but delivery dates are estimates unless we have expressly agreed otherwise.

We are not responsible for delays caused by events outside our reasonable control, including courier disruption, customs processes, strikes, severe weather or other unforeseen events.

Risk in the goods passes to you when the goods come into your physical possession, or the possession of a person identified by you to take delivery of them.

Ownership of the goods passes to you once we have received payment in full for the goods and any applicable delivery charges.

8. Your Right to Cancel

If you are a consumer buying at a distance, you will usually have the right to cancel your order within 14 days without giving a reason, subject to any legal exceptions.

For goods, the cancellation period usually expires 14 days after the day on which you, or a person identified by you, receives the goods.

To exercise your right to cancel, you must tell us clearly before the cancellation period expires, for example by email.

If you cancel within the legal cancellation period, you must send the goods back to us without undue delay and, in any event, no later than 14 days after telling us that you wish to cancel.

Unless we agree otherwise, you are responsible for the direct cost of returning cancelled goods.

We may reduce your refund to reflect any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

9. Exceptions to the Right to Cancel

The right to cancel does not apply in certain circumstances, including for goods made to your specification or clearly personalised for you.

It may also not apply in other circumstances permitted by law.

If an item is exempt from the right to cancel, this will be made clear where appropriate.

10. Returns and Refunds

Where you validly cancel an order, or where goods are returned in accordance with your legal rights, we will process any refund due to you using the original payment method unless otherwise agreed.

Where a refund is due following cancellation, we will reimburse the price paid for the goods and, where required by law, the basic cost of delivery.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.

This section does not affect any separate returns policy we may publish, provided that policy does not reduce your statutory rights.

11. Faulty, Damaged or Misdescribed Goods

Your statutory rights under consumer law are not affected by these Terms.

If goods are faulty, damaged, not of satisfactory quality, not fit for purpose, or not as described, you may have legal rights to reject the goods, or to require repair, replacement, price reduction or refund, depending on the circumstances and timing.

If you believe an item is faulty, damaged or misdescribed, please contact us as soon as reasonably possible with details of the issue.

12. Precious Metals, Hallmarking and Jewellery Information

Where relevant, precious metal goods will be described and supplied in accordance with applicable UK law. Where hallmarking is legally required, qualifying items will be hallmarked accordingly.

Some items may fall below statutory exemption weights and therefore may not require a full hallmark. In such cases, any fineness marks or other marks should not be treated as equivalent to a full UK hallmark unless expressly stated.

Customers should read individual product descriptions carefully, as hallmarking and marking may vary depending on the item.

13. Jewellery Care and Use

Jewellery should be worn, handled and cleaned with appropriate care. General care guidance may be provided on the website, but it is for information only and does not replace professional advice for delicate, valuable, antique, damaged or specialist items.

If you are unsure how to care for a piece, you should consult a professional jeweller before cleaning, altering or repairing it.

14. Intellectual Property

All content on this website, including text, images, graphics, logos, design, layout and other materials, is owned by Roberts & Co or used under licence, unless otherwise stated.

You may view this website for personal, non-commercial use only. You must not reproduce, distribute, exploit or use any content from the website without our prior written permission, except as permitted by law.

15. Website Availability

We try to ensure that the website remains available and up to date, but we do not guarantee uninterrupted access or that the website will always be free from errors, bugs or omissions.

We may suspend, withdraw, update or change the website from time to time.

16. Our Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liability relating to your statutory rights in respect of goods supplied to consumers.

Subject to the above, we are responsible only for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable.

We supply goods for private use only. We are not liable for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity, where goods are supplied to a consumer.

17. Events Outside Our Reasonable Control

We are not liable for failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control.

If such an event occurs, we will try to minimise the effect of the delay and resume performance as soon as reasonably possible.

18. Privacy and Cookies

Your use of this website is also subject to our Privacy Policy and, where applicable, our Cookie Policy or cookie settings.

19. Complaints and Contact

If you have any questions, concerns or complaints, please contact us at info@roberts-and-co.com

We will try to deal with complaints fairly and as promptly as reasonably possible.

20. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the revised date shown at the top.

The Terms in force at the time you place your order will apply to that order.

21. Governing Law

These Terms are governed by the law of England and Wales, unless the law of another part of the United Kingdom applies to you as a consumer.

If you are a consumer, you may bring legal proceedings in the courts of the part of the United Kingdom in which you live, where applicable.