Client Care
Practical guidance for choosing and looking after your jewellery, with help for delivery, returns and your order.
How can we help?
Contact Roberts & Co for a question about a piece or an existing order. Please include the product name or your order number where relevant.
Delivery & returns
Find current delivery information, destinations and estimated timings in our delivery guide. For eligibility, time limits and the steps to return an order, please read our returns policy.
Find your fit
Use our ring sizing guide before choosing a size.
Chain lengths
To compare lengths, measure a necklace you already wear from end to end, including its clasp. Alternatively, use a soft tape to judge where you would like the chain to sit. A pendant will hang below that point. Available lengths and dimensions are shown on each product page; contact us if a measurement is missing.
Common chain lengths, with centimetres rounded to one decimal place: 14 inches (35.6cm), 16 inches (40.6cm), 18 inches (45.7cm), 20 inches (50.8cm) and 22 inches (55.9cm).
A fixed-length chain has one wearable length; an adjustable chain offers the fastening positions stated in its description. Check the options for your chosen piece, as available lengths vary. How a necklace sits also depends on your proportions and the pendant’s dimensions.
Materials & care
Understand the metal and finish of your piece in our materials and hallmarking guide. For storage and cleaning, including separate guidance for gold-plated jewellery, visit jewellery care.
Choosing a coin
Dates, denominations and struck details give genuine historic coins their individuality. Read the description and photographs of your chosen piece for its coin, setting, chain and finish.