Privacy Policy

Last updated: 2026

Roberts & Co respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us, subscribe to our newsletter, or otherwise interact with us.

This policy is intended to give you clear information about how your data is used and your rights under UK data protection law.

1. Who we are

Roberts & Co is the data controller responsible for your personal data collected through this website.

Business name: Roberts & Co
Website: roberts-and-co.com
Email: info@roberts-and-co.com
Postal address: PO Box 458, Beckenham, Kent, BR3 9FN UK

If you have any questions about this Privacy Policy or how your personal data is used, please contact us using the details above.

2. The personal data we collect

Depending on how you use our website, we may collect and process the following categories of personal data:

• Identity data, such as your name.
• Contact data, such as your billing address, delivery address, email address and telephone number.
• Transaction data, such as details of products ordered, payments, refunds and delivery information.
• Account data, if you create an account with us.
• Communications data, such as messages you send to us by email, contact form or other correspondence.
• Marketing data, such as your preferences in receiving marketing from us.
• Technical data, such as IP address, browser type, device information, operating system and how you use the website.
• Usage data, such as pages viewed, time spent on the site and interactions with the website.
• Cookie data, where cookies or similar technologies are used.

3. How we collect your personal data

We collect personal data in a number of ways, including:

• when you place an order;
• when you contact us;
• when you subscribe to our newsletter or marketing updates;
• when you create or use an account;
• when you browse or interact with our website;
• from cookies and similar technologies;
• from payment providers, delivery partners or fraud-prevention services where relevant.

4. How we use your personal data

We use your personal data only where we have a lawful basis to do so. The main purposes for which we use your data are:

• to process and fulfil orders placed through our website;
• to take payment and manage refunds;
• to arrange delivery and provide order updates;
• to respond to enquiries and provide customer service;
• to manage our relationship with you;
• to send service emails relating to your order or account;
• to send marketing emails where you have consented or where we are otherwise permitted to do so by law;
• to administer, secure and improve our website and business;
• to prevent fraud and protect our business and customers;
• to comply with legal and regulatory obligations.

5. Lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases when processing your personal data:

• Contract: where processing is necessary to fulfil your order or take steps at your request before entering into a contract.
• Legal obligation: where we need to comply with legal or regulatory requirements, including accounting, tax and consumer law obligations.
• Legitimate interests: where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This may include operating and improving our website, preventing fraud, handling enquiries, and maintaining business records.
• Consent: where we rely on your consent, for example for certain cookies or email marketing where required.

6. Marketing

We may send you marketing communications by email if you have asked to receive them, or where we are otherwise permitted to do so under applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Opting out of marketing does not affect service communications relating to orders, payments, deliveries, returns or other necessary account or transaction messages.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to help the website function properly, remember your preferences, understand how visitors use the site, and improve performance.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

For more information about the cookies we use, please see our Cookie Policy or cookie settings, if available on this website.

8. Sharing your personal data

We may share your personal data with trusted third parties where necessary for the operation of our business and website, including:

• payment service providers;
• delivery and courier companies;
• website hosting, ecommerce and technical service providers;
• email marketing providers;
• analytics and website performance providers;
• professional advisers such as accountants, insurers or legal advisers;
• fraud-prevention and security providers;
• regulators, authorities or other third parties where required by law.

We require third parties who process personal data on our behalf to do so only on our instructions and to keep that data secure.

9. International transfers

Some of our service providers may process personal data outside the UK. Where personal data is transferred internationally, we will take appropriate steps to ensure it remains protected in accordance with applicable data protection law.

These steps may include using providers in countries recognised as providing adequate protection, or using approved contractual safeguards.

10. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, tax, accounting, regulatory and reporting requirements.

Retention periods may vary depending on the type of data and the reason we hold it. For example:

• order and transaction records may be retained for up to 6 years after the end of the relevant financial year, or longer where required by law;
• customer service correspondence may be retained for a reasonable period to manage enquiries, complaints and after-sales matters;
• marketing data may be retained until you unsubscribe or ask us to stop;
• technical and analytics data may be retained in line with the settings of the relevant tools we use.

11. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your rights

Under UK data protection law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests or for direct marketing;
• request transfer of your personal data where applicable;
• withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details set out above.

13. Complaints

If you have concerns about how your personal data has been handled, we would appreciate the opportunity to address them first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

You can find out more on the ICO website.

14. Third-party links

Our website may contain links to third-party websites, plugins or services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy practices. We encourage you to read their privacy notices.

15. Children

This website is not intended for children, and we do not knowingly collect personal data from children.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or the way we process personal data. Any updates will be posted on this page with the revised date shown at the top.